FAQs
Frequently Asked Questions
General Questions:
We offer a wide range of paper packaging solutions including paper pallets, luxury rigid
boxes, gift boxes, folding boxes, foldable rigid boxes, and carrier bags.
We serve various industries including fast-moving consumer goods (cosmetics, decorative-
cosmetics, daily chemical products, wine&spirits), medicines, health products, luxury goods,
fashion, consumer electronics, collections, and appreciation from all walks of life.
Yes, we are a green and eco-friendly packaging solution provider. We are deeply committed
to sustainability and environmental responsibility in all our packaging solutions. We are a
FSC-certified company. We offer sustainable materials like sugarcane paper, soy based cymk
colors for printing, woodenfree paper and a lot more. We are constantly keeping up with
market trends and sustainable developments.
The timeline can vary based on the complexity and size of the project. We’re known for our
efficiency and aim to deliver projects in a timely manner. Average times are typically for
folding boxes 15 days, for rigid boxes 25 days. For precise timelines, please contact our
customer service team.
Yes, we understand the importance of ensuring the quality and suitability of packaging
before a full order. Please get in touch with our team to request a sample.
Absolutely. We specialize in providing tailored packaging solutions to suit the unique needs
and brand identities of our clients.
Design & Production Questions:
We have a dedicated team of 30 design, and research & development professionals who can
help you with your needs. We are experts to define the structural design or box construction
of folding and rigid boxes. In General all brand related topics, like graphic design and artwork
has to be provided by the customer. For specific design needs please contact us.
We use the world’s leading printing technology, including the Kodak CTP output machine,
Ricoh digital printer, Koenig und Bauer 6+1 offset printing machine, KBA 6+1 UV printing
machine, KBA four-color offset printing machine, Heidelberger rotating hot-foiling machine
and more.
We offer a variety of materials to meet your packaging needs. These include various types of
paper, plastic, pulp mold, fabric, and other materials suitable for luxury boxes, gift boxes,
folding boxes, and more. The inside of a rigid box is usually recycled greyboard. The exterior
surface material can be defined in any way. We can source any material. We cooperate with
many well-known paper supplier.
Certainly. With our advanced technology and experienced team, we can accommodate a
wide range of special requests including unique shapes and sizes. – contact our customer
service team to evaluate your special shape request.
We ensure quality through advanced technology, skilled workers, continuous trainings and
strict quality control measures. We have more than 120 sets of post-processing equipment
and quality control instruments to ensure that all our products meet the highest standards.
We have 15 years of experience to manufacture premium rigid boxes. Ever since we
cooperated successful with leading luxury brands.
Order & Delivery Questions:
Our Minimum Order Quantity (MOQ) is tailored to the type of packaging and the unique
requirements of each customer. Considering the initial setup costs, we generally recommend
a minimum order of 5000 pieces to optimize the cost per unit. However, as every project is
distinct, we encourage you to reach out to our dedicated sales team for personalized
assistance and detailed information tailored to your specific needs.
Our order process is customer-focused and straightforward. Once you reach out to our team
with your requirements, we will guide you through the steps of design, confirmation,
production, and delivery.
For specific information on accepted payment methods, please contact our sales team.
Delivery timelines can vary based on the order size and destination. We do offer international
shipping. Please contact our customer service team for specifics related to your order.
We strive to ensure customer satisfaction. In case of any issues with the order, we urge
customers to contact our customer service team immediately to resolve the matter.
Environmental Impact & Sustainability Questions:
We are committed to eco-friendly practices throughout our production process. We are
constantly improving, meeting futureneeds, keeping the whole production circle in mind to
offer environmentally friendly solutions. We strive to keep the consumption of energy as low
as possible throughout thewhole production process. More than
99% of our waste can be recycled. All our CMYK colors are soy-based
and eco-friendly.We utilize green technologies, offer eco-friendly packaging solutions, and
constantly strive to reduce our environmental impact.
Yes, in line with our commitment to environmental responsibility, we strive to use recyclable
and biodegradable materials wherever possible. To increase the degree
of sustainability we also depend on the choices of our clients and brands. Many
clients use FSC-certified paper. There are many ways to improve the CO2 footprint
and we are happy to share our expertise. Please reach out to us for more specific information
regarding the environmental impact of our various packaging options.
We can certainly work with you to design packaging solutions that minimize waste and align
with your sustainability goals. Please write us and explain your needs.
